When will my cleaner arrive?

After your booking has been confirmed, you will receive a confirmation text message. This text will contain a summary of your booking, including a line that shows the date and time of arrival. This will indicate when you should expect the cleaner. Please note there may be an arrival window, and the team will arrive between these times and then start cleaning.

What will my cleaner bring to the service?

Some of our cleaners come partially equipped with their own supplies which are Non toxic, Eco-friendly products, cleaning cloths, sponge, mini buckets and feather duster however they travel by public transport so these team will NOT bring a vacuum, mop and step ladder. Some of our cleaners come fully equipped with their own cleaning equipment and supplies. However, if you would like a particular product or equipment used in your home you are more than welcome to leave it out for the cleaner. All of our cleaners are advised to disinfect and change all clothes and sponges in between services and they are to use different clothes for bathrooms, kitchens and common areas. They are using ONLY toilet paper for toilet bowls for hygienic reason so please allow them to use your toilet paper.  

What if I don’t have parking available for the cleaners?

Please note that we require parking to be provided for our cleaning teams. If you live in the city or in an area where parking is difficult, please make sure to either contact us and let us know if we can use a private car parking spot or advise if there is public parking available. Any parking costs incurred will be billed on top of the service. If the parking provided is further than 100mtrs from your property then additional charges may apply. Please also note that if no parking is provided and no public parking space can be found (we generally will look for up to 20 minutes) then a cancellation fee will be incurred.

We have a small number of cleaning teams who use public transport so if notified beforehand we can attempt to allocate one of these teams to your clean. Please provide as much flexibility with your start time as possible to help us schedule this for you.

Do I have to be home during the service?

This is entirely up to you – you can be there for the service, let the cleaner in and leave, or even not be there at all. You are more than welcome to provide access to your cleaners by way of a key/lockbox. Please note that in general our cleaners work most efficiently when the house is empty of people and pets.

How do I make changes to my booking?

You will receive confirmation and reminder emails before your service. You could make a change for no fees 24hours before the booking If these changes don’t affect the cleaner’s schedule. If your change clashes in the cleaner’s schedule, our friendly office staff will get in contact with you to try and reach a solution that benefits all parties.

Can I give the cleaner a key?

Yes. Our office regularly runs reports on the keys in which the cleaners have in their possession. We strongly enforce only first names and the first initial of the last name to be on the key tag. Strictly no phone numbers, addresses or full names are to be on the keys at any time, so they cannot be traced back to the property. Alternatively, you can get a key safe from any general hardware store for your property and provide us with the code. This is starting to be a very common practice with our customers. If, for example, your cleaner can not make your service due to an emergency, the key is available for a replacement team to complete the service on the same day. We therefore highly recommend key safes or something similar to provide remote access.

Will I get the same cleaner each service?

Generally, yes. We always endeavour to match you with a cleaner who will continue your service ongoing, however there are occasions such as public holidays, illnesses, emergencies and travel/holidays that may impact your usual cleaner being sent to your property. We always try our very best to give you plenty of notice of any changes made to your service, but unfortunately, there are things that are out of our control that may impact your service on the day booked. 

Is window cleaning interior and exterior?

Unfortunately no, we only complete interior window cleaning, not exterior.

Do you clean under furniture?

We will move and clean under small objects and light furniture. We will also vacuum/mop under heavy furniture (like beds and couches) however we will strictly not move heavy furniture. This is due to the high risk of scratching floors. We are happy if customers would like to move furniture for us, but we will not instruct the cleaning teams to do so themselves.

Do you clean oven or drains?

We do not provide oven cleaning services because they require specialised and occasionally toxic cleaning products, which are against our company policy. We focus on natural cleaning methods.  We do not offer drain clearing services due to hygienic considerations that fall outside our current range of offerings.

How can I cancel my service?

You can cancel your service at any given time. We have no lock-in contracts that you need to worry about.     

•  Cancellations Made Less Than 24 Hours in Advance: A 100% cancellation fee will apply.

• Cancellations Due to Illness: In cases of illness, we will charge a 60% cancellation fee which covers the cleaner’s loss of wages.

Do the cleaners have police checks?

Yes, all of our cleaners are required to submit all checks before they commence any work. Most cleaners have working with children checks too. Once our cleaners have passed a phone interview with our office staff, they will be invited to have an interview with our director. This is where he runs through all of our guidelines and procedures. All of our cleaners must have an extensive cleaning history to be able to work for us.

Do you work on the weekend and Public Holidays?

We do not operate on Weekends and Public Holidays.

Does your company do any exterior work?

Unfortunately no, we only focus on interior work. We do, however, have a balcony service that is available as an added extra.

Does your company invoice out?

You will receive your invoice via email after each cleaning service. We send invoices individually to ensure clarity and accuracy for each transaction. If you have any specific requirements regarding invoicing, please let us know, and we will accommodate your needs to the best of our ability.